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1. Product Description & Disclaimer

   Our pet calming crystals are natural crystal products designed as holistic, complementary aids to promote a calming environment for pets. They are NOT pharmaceutical products, medical devices, or a substitute for professional veterinary care, medication, or treatment. These products do not claim to cure, treat, or prevent any disease, illness, or behavioral disorder in animals. The information on this Site is for educational and informational purposes only and is not intended to be medical advice. Always consult with a licensed veterinarian regarding your pet's health and behavior.
2. Use of Products

   You are solely responsible for the safe use of our products. Keep all crystals out of reach of pets that may chew or ingest small objects. Never leave unsupervised pets with small crystal pieces. If your pet shows any signs of distress, discontinue use immediately and contact your veterinarian.
3. Pricing & Payments

   All prices listed on the Site are in USD and are subject to change without notice. We reserve the right to correct any pricing errors. Payment must be made in full at the time of purchase.
4. Intellectual Property

   All content on this Site, including text, images, logos, and product designs, is the property of Serene Pet Calm and is protected by copyright and trademark laws.
5. Limitation of Liability

   Serene Pet Calm shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our products.

Shipping Policy

1. Processing Time

   Orders are typically processed within 3-5 business days (Monday-Friday, excluding holidays) after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Times & Rates

   Standard shipping typically takes 5-10 business days within the United States. Delivery times are estimates and may vary due to factors beyond our control, including carrier delays, weather, or customs processing. Shipping rates are calculated at checkout based on package weight and destination.
3. International Shipping

   We offer international shipping to select countries. Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in the product or shipping price.
4. Lost or Damaged Packages

   Please inspect your package upon delivery. If your order arrives damaged or is lost in transit, contact us immediately at admin@serenepetcalm.com with your order number, and we will work with you to resolve the issue.

Return Policy

1. Return Eligibility

   You may return unused, unopened products within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be in the original packaging and in resalable condition. Custom or personalized items are not eligible for return unless defective.
2. How to Initiate a Return

   To start a return, please contact us at admin@serenepetcalm.com with your order number and reason for return. We will provide you with a return shipping address and instructions. Return shipping costs are the responsibility of the customer unless the item arrived defective or damaged.
3. Refunds

   Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. Shipping costs are non-refundable.
4. Exchanges

   If you need to exchange an item for a different size or type, please contact us at admin@serenepetcalm.com, and we will assist you with the exchange process.

Privacy Policy

1. Information We Collect

   We may collect personal information you voluntarily provide to us, such as your name, email address, shipping address, and payment information, when you create an account, place an order, or contact us. We may also automatically collect certain information, including your IP address, browser type, and device information, for analytics purposes.
2. How We Use Your Information

   We use your information to process and fulfill your orders, communicate with you about your order, respond to your inquiries, improve our website and services, and send you marketing communications (with your consent).
3. Sharing Your Information

   We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
4. Data Security

   We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
5. Your Rights

   You have the right to access, correct, or delete your personal information held by us. If you wish to exercise these rights, please contact us at admin@serenepetcalm.com.

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